Salesforce

Salesforce was ranked first in Fortune’s 100 best companies to work for and is an American cloud based software company headquartered in San Francisco, California. It is the world’s #1 customer Relationship Management(CRM) Platform and supports cloud-based CRM for sales, service, Marketing for sales professionals.

Though Most of revenue is generated from customer Relationship Management(CRM) product, it also sells commercial applications of social networking through acquisition and internal development.

It allows users to automate service processes, streamline workflows and find key articles, topics and experts to support the agent. The main purpose is to foster one-to-one marketing relationships with every customer, across multiple channels and on any device.

Across a variety of social platforms salesforce can “Listen” and “Respond” and route the cases automatically  to the appropriate agent. It also provides service for Apps which makes it possible to embed customer support software into applications. The features in this App mobile support include, live agent video chat, screen sharing and on-screen guided assistance.