TCS Secures AI-Powered IT Transformation Deal with Finland’s UPM

Tata Consultancy Services (TCS), India’s leading IT services provider, has signed a strategic agreement with UPM, a Finland-based global leader in recyclable products, to drive an end-to-end IT transformation. This initiative will enable UPM to adopt an AI-first operating model, enhancing operational efficiency and employee experience.

AI-Driven Digital Transformation at UPM

As part of the collaboration, TCS will offer a comprehensive suite of digital services, including:
✅ Service Desk & Workspace Services
✅ Onsite Support & Hybrid Cloud Solutions
✅ Business & Platform Application Services
✅ Network & Connectivity Solutions
✅ Service Integration & Management (SIAM)

One of the key aspects of this partnership is enhancing the digital experience of UPM’s 15,800 employees through AI-driven solutions, enabling seamless human-machine collaboration.

Leadership Insights on the Partnership

🗣️ Turkka Keskinen, CIO at UPM, stated:
“At UPM, we are committed to building a human-centric, business-oriented IT infrastructure. Through this partnership with TCS, we aim to provide a cost-effective, scalable, and AI-powered IT ecosystem that drives innovation and efficiency.”

🗣️ Subhadipta Samantray, Country Head, TCS Finland, added:
“We are excited to collaborate with UPM, a sustainability leader, to accelerate its digital transformation journey using our cutting-edge AI, automation, and industry-leading solutions.”

About UPM

UPM is a global pioneer in sustainable and recyclable product manufacturing, with operations spanning 11 countries and an annual turnover of EUR 10.3 billion. By integrating AI-driven technologies, this partnership aims to reshape IT operations, setting new benchmarks in digital innovation and efficiency.